Shipping policy
SHIPPING POLICY
Last updated:
September 5, 2026
Thank you for shopping with Southern Soul and Grace. Many of our products are made to order, and we appreciate your patience while your item is created especially for you.
WHERE WE SHIP
Southern Soul and Grace currently ships to addresses within the United States. We do not currently offer international shipping. We do not ship to P.O. boxes if a carrier or product restriction prevents delivery to that address.
ORDER PROCESSING
Most items are made to order. Please allow 2–7 business days for production and processing before your order ships. Production times may be longer during holidays, major sales, or periods of unusually high order volume. SHIPPING TIMES After your order is produced, estimated standard shipping transit time within the United States is generally 3–7 business days. Total estimated delivery time is typically 5–14 business days from the date an order is placed, including production and shipping time. Delivery dates are estimates, not guarantees. Carrier delays, weather, holidays, high-volume periods, and other circumstances outside our control may affect delivery.
SHIPPING COSTS
Shipping costs are calculated at checkout based on the items in your cart, delivery destination, and available shipping options. [OR, IF THIS IS TRUE IN YOUR SHOPIFY SHIPPING SETTINGS: We offer free standard shipping on orders of $[AMOUNT] or more within the United States. Shipping costs for orders below this amount are shown at checkout before payment.] The shipping cost displayed at checkout is the final shipping charge for your order, unless you request a change that affects shipping after purchase.
ORDER TRACKING
When available, a shipping-confirmation email with tracking information will be sent after your order ships. Please allow 24–48 hours for carrier tracking information to begin updating. ADDRESS ACCURACY Customers are responsible for entering a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order. If you need to correct an address, contact us as soon as possible at Maranda@southernsoulandgrace.com. We will do our best to help if production or shipment has not already begun, but we cannot guarantee changes once an order is in production or has shipped.
LOST, DELAYED, OR DAMAGED PACKAGES
Southern Soul and Grace is not responsible for delivery delays caused by shipping carriers, weather, holidays, customs, incorrect addresses, or events outside our reasonable control. If your package appears lost, please first contact the shipping carrier using your tracking number. You may also contact us at Maranda@southernsoulandgrace.com, and we will do our best to assist. If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery with your order number and clear photos of the item. Please see our Refund Policy for complete return and refund information.
CONTACT US For shipping questions,
contact: Southern Soul and Grace Maranda@southernsoulandgrace.com