Refund policy

RETURN & REFUND POLICY

  At Southern Soul and Grace, each item is made to order especially for you. We want you to love your purchase and are here to help if there is a problem. Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

Email us at Maranda@Southernsoulandgrace.com and include:  • Your order number • A brief description of the issue • Clear photos of the item and, if applicable, the packaging After we review and approve the issue, we will offer a replacement or a refund to your original payment method. You will not be charged return shipping for approved damaged, defective, or incorrect items. In many cases, a return may not be required before we send a replacement or issue a refund. Made-to-Order Items and Change-of-Mind Returns Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or change of mind. Please review product descriptions, size charts, color selections, and shipping information carefully before placing your order. Cancellations and Order Changes We may be able to cancel or change an order if you contact us promptly after placing it and production has not begun. Once an item has entered production, we cannot guarantee cancellations or changes. Refund Timing Approved refunds are issued to the original payment method. After a refund is processed, your financial institution may take several business days to post the credit to your account. Contact Us For help with an order, please contact: Southern Soul and Grace Email: Maranda@southernsoulandgrace.com